Shipping and Return Policy
Below, you'll find important information regarding our shipping and return policies to ensure a seamless shopping experience.
Shipping Methods and Rates:
- We offer various shipping options to cater to your preferences. Shipping rates are determined based on destination and the selected shipping method.
- During the checkout process, you'll be presented with available shipping options along with their corresponding rates for your convenience.
Processing Time:
- Orders are typically processed within 2-5 business days upon receiving payment. Please note that processing time may vary depending on the availability of items in your order.
Shipping Time:
- Once your order has been processed, below are the following shipping times:
- US: 4-14 business days
- Everywhere else: 7-21 business days
Order Tracking:
- Tracking information will only be provided if selected during checkout. Upon shipment, you'll receive a shipping confirmation email containing tracking information.
International Shipping:
- For international orders, please be aware that you may be liable for import duties, taxes, and fees imposed by the destination country. These charges are beyond our control and are the responsibility of the recipient.
- Customs regulations vary by country, so we recommend contacting your local customs office for detailed information regarding any potential charges.
Lost or Damaged Packages:
- In the event that your package is lost or damaged during transit, please notify us immediately.
Return Policy:
We strive to ensure your complete satisfaction with every purchase. If for any reason you're not entirely satisfied with your order, we offer a straightforward return policy outlined below:
Returns Eligibility + Process:
- To be eligible for a return, items must be unused, in their original condition, and returned within 30 days from the date of delivery.
- Certain products, such as personalized or customized items, may not be eligible for return unless they arrive damaged or defective.
- You are responsible for return shipping costs unless the return is due to our error or the item arrives damaged or defective.
Refunds:
- Upon receiving and inspecting the returned items, we'll process your refund to the original method of payment within 7-10 business days. Please note that shipping fees are non-refundable.
Contact Us:
- Should you have any questions or concerns regarding our shipping and return policies, please don't hesitate to reach out to our team.
Thank you for choosing Little Juniper. We appreciate your trust and look forward to serving you!